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Frequently Asked Questions

We've put together some commonly asked questions to give you more information about the SBCA Store.  If you have questions you don't see the answer to, please contact SBCA (608-274-4849).

Learn more about why SBCA made the switch to this new SBCA Store

Executive Director Jess Lohse talks about why SBCA created a new pubs store and how you can purchase jobsite packages, tags, BCSI documents and much more in just a few clicks.

Why can't I log in?

You must create an account (with password) on the SBCA Store to place an order. On the Sign up page, enter your information. Once you complete the form, please check your email and junk folder to validate your email. After validating your email, you can log into the SBCA Store and place an order.

I can’t find the email to verify my account.

Check your junk/spam folder in your email.  If you are unable to locate the verification email, contact SBCA (608-274-4849) and we can forward it to you directly.

Why am I not receiving member pricing?

Make sure you are logged into your account.  If you are an SBCA member and are not seeing member pricing on your account, please contact SBCA (608-274-4849).

Do I have to pay by credit card?

Yes, you must pay be credit card at the time of purchase unless the order is over $5,000.  If the order is over $5,000, please contact SBCA (608-274-4849) and we will work out another payment method.  Orders will not be fulfilled until payment is received.

When will my order ship?

Orders that are place by 10am CT will be shipped same day for stock items.  Orders placed after 10am CT will ship the following day for stock items.  Orders will only ship and deliver on business days.  If items are non-stock, there is a lead time of two weeks which is noted in the product description.

What if there is an issue with my order or I am missing a product?

The first course of action is to check the tracking number, as some shipments will arrive in multiple packages and may not all be delivered at the same time. If you are missing items or there is an issue, once your order is delivered completely, please contact us within three (3) business days of the delivery date for assistance.

Why don’t you offer tiered pricing?

We are not offering tiered pricing as there are no economies of scale for producing, packaging, or shipping volume quantities.  Moving away from tiered pricing, you do not need to purchase as many at one time and can employ more of a “just-in-time” model with your publications inventory.

How can I get member pricing?

Member pricing is only available to SBCA members.  Learn more about becoming an SBCA member.  Once your submitted application is approved, we will set up the member pricing on your SBCA Store account.